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Message From The CEO

Welcome to the Zambia Institute of Banking and Financial Services Website.

You are accessing the official website of the Zambia Institute of Banking & Financial Services (ZIBFS) and it is our hope that you will find the information on this website not only interesting but helpful too.

To begin with, the ZIBFS, formed in 1992, is an autonomous training Institute in banking, financial services and business-related courses. It operates using a robust IT infrastructure, including an advanced Student Management System which enables members of the Institute to access a number of services online, such as online membership and examination registration, online access of examination results, online payments, online discussion forums, etc.

The Institute offers a number of industry-relevant programmes including the Certificate and Diploma in Banking & Finance, Certified Credit Professional Programme, Professional and Advanced Professional Diploma in Banking & Financial Services, and Post Graduate Certificates in Retail Banking and Risk Management. Enrolment on these programmes is conducted through the year. You are encouraged to enrol on these practical and industry relevant programmes. Technical and skills training is also offered in various topics including, but not limited to Anti-Money Laundering, Basel III, Internal Audit & Controls, Credit Appraisal & Credit Management, Management & Supervisory Skills, Cashiers & Teller training, etc.

You are encouraged to download brochures from the downloads section of this website to get more information on the courses and programmes offered by the Institute.

The Institute is also an accredited examination centre for the ACI-Financial Markets Association Examinations. All registration for ACI Examinations takes place via the ACI FMA main website.  You can find the ACI website by clicking HERE.  From this site, you can choose which country you would like to take the exam in.  You will then receive a confirmation email.  Within 48 hours, you will receive your invoice and registration confirmation. Otherwise please contact  More information on the ACI examinations can be obtained from the ZIBFS Secretariat.

Further, the Institute is also engaged in a number of activities to enhance information sharing in the financial sector. The institute successfully held its 17th Graduation Ceremony on 17th February 2018 under the theme, "Financial Education- the key to Economic Development." The Institute remains very grateful to Dr. Tukiya Kankasa Mabula, Deputy Governor-Administration, Bank of Zambia, who graced the event as Guest of Honour. Thanks are also extended to all sponsors and invited guests who found time to be part of this well-attended event. The Annual Ball was successfully held on 16th March 2018 under the theme “Financial Inclusion in the Digital Economy”. Again the Institute remains very grateful to Hon. Margaret Mwanakatwe-Minister of Finance, who graced the event as Guest of Honour. The Annual Ball was well attended.

The Institute and the Financial Sector Deepening Zambia (FSDZ) held a successful Handover Ceremony of the SME Executive Diploma in Relationship Management on 29th March 2018. The handover of the SME Diploma programme  is very significant to both the ZIBFS and the FSDZ, because it signifies a very successful collaboration between the two institutions since 2015, and one which will be a stepping stone for many other similar projects going forward. It also signifies the hard work of both the FSDZ and the ZIBFS in ensuring that this important Executive Diploma in SME Relationship Management is embedded into Institute programmes for the benefit of the financial sector. The event was attended by some Institute Council representatives, FSDZ and Institute officials, Bank of Zambia representative, former graduates on the programme, and other representatives from the industry.

The Institute actively participated in conducting the 2nd series of the training on Movable Asset Based Lending training for the financial sector which was held from 16th -17th April 2018 at Bank of Zambia, Ndola regional offices. This training was held in collaboration with the World Bank Group, Bank of Zambia and PACRA, and it was a build-up on the trainings held in 2017 which proceeded the Collateral Registry launch that was held on 17th November 2017

Other events planned for the year include the Institute's  the 4th Banking & Finance Conference in September 2018, the Annual General Meeting to be held in June 2018, various Discussion Fora  and a number of training courses including the training on Movable Assets Based Lending in conjunction with the World Bank Group and Bank of Zambia, etc. Full details on these events will be provided in due course. It is hoped that all events will be successful and well attended.

Members are also welcome to physically visit the Institute’s well stocked reference library. Students and bank employees have all found this library as a useful source of information. The Institute is also open to receiving any suggestions that may help improve its services to its members. It is the Institute’s hope that you find this website interesting and useful, and that you will access this website on a regular basis to enable you keep up to date with Institute activities and examination timetables.

Best Regards


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